Victoria Hall is a Grade II listed concert hall at the heart of Stoke-on-Trent’s Cultural Quarter. Built in 1888 to commemorate Queen Victoria’s Golden Jubilee, the venue was extensively renovated in the late 1990s and now seats 1,467 in a magnificent auditorium with a glass-roofed atrium.
Shows in Stoke-on-Trent | Regent Theatre & Victoria Hall
Victoria Hall has established itself as one of the most popular venues on the touring circuit for music and comedy, hosting acts including Paul Weller, Morrissey, Jimmy Carr, Dawn French, and Al Murray. It sits alongside sister venue the Regent Theatre in Hanley.
Essential Information
| Address | Bagnall Street, Stoke-on-Trent, Staffordshire, ST1 3AD |
| Box Office | 0333 009 6690 |
| Doors Open | 90 minutes before the performance |
| Payment | Cash and card accepted |
Arrival & Security
The venue opens 90 minutes before the performance. Allow plenty of time to collect tickets (if needed), go through security, and get a drink before the show.
Bag checks: ATG operates bag checks at entry. We recommend leaving suitcases, rucksacks, and large bags at home or in your car. Arriving early helps avoid queues.
Ticket collection: The Box Office opens 90 minutes before the performance.
What to Wear
There is no dress code at Victoria Hall. Smart casual is common, but you’ll see everything from jeans to more formal attire. Wear whatever you feel comfortable in.
Tip: Concert and comedy shows can vary in temperature – consider bringing a layer in case you find your seat warm or cool.
Seating
Victoria Hall has three seating levels: Stalls, Circle, and Upper Circle. The venue holds 1,467 people.
Accessibility
Victoria Hall is committed to making performances accessible to all visitors.
Access to the Building
- Step-free access: Completely step-free access to the venue
- Glass lift: Lift access to all levels
- Handrails: All stairwells have handrails
Wheelchair Spaces
Designated wheelchair spaces are available on all three auditorium levels:
- Upper Circle: 4 spaces in Row B (accessed by lift)
- Circle: 4 spaces in Row D (accessed by lift)
- Stalls: 2 spaces in Row H and 2 spaces in Row S (flat level access from foyer)
Contact the Box Office on 0333 009 6690 to book accessible seating and discuss your requirements.
Accessible Toilets
Accessible toilets are available in the venue. Ask staff for directions on arrival.
Hearing Impairment
Victoria Hall does not currently have a hearing assistance system. Check with the Box Office for updates on accessibility provisions for specific shows.
Assistance Dogs
Assistance dogs are welcome at Victoria Hall. They can be looked after by venue staff during the performance if requested in advance. If you’d like your dog to stay with you, contact the venue so they can arrange suitable seating with enough space. Check show information for any trigger warnings.
Visual Story
A Visual Story is available to help you prepare for your visit – ideal for autistic visitors or anyone who would benefit from knowing what to expect. Email stoke@theambassadors.com to request a copy.
VIP Experience – 1888 Lounge & Bar
Treat yourself to an upgraded experience at Victoria Hall with the 1888 Lounge & Bar. From just £15, you can enjoy:
- Exclusive access to the bar from when doors open
- Access during the interval
- Welcome drink on arrival
- Dedicated host service
This upgrade is available to add when booking your tickets.
Bars & Refreshments
Victoria Hall has bars serving drinks and snacks before the show and during the interval.
ATG+ members: Enjoy 25% off pre-show drinks (available 30 minutes before the performance).
Tip: Pre-order your interval drinks when you arrive to save queuing during the break.
During the Performance
- Phones: Switch your phone to silent or turn it off. Screens and sounds are distracting to performers and other audience members.
- Photography & recording: Check show-specific rules – often not permitted
- Standing: For some concerts, audiences may stand during performances – check your specific event
- Latecomers: Entry after the performance has started is at the discretion of staff. You may need to wait for a suitable break.
Getting Here
By Car
Victoria Hall is in Hanley, Stoke-on-Trent city centre. From the M6, exit at Junction 15 then follow signs for City Centre and Cultural Quarter.
Parking
Victoria Hall does not have its own car park. Nearby options include:
- John Street Multi-Storey (ST1 3BP): 2 mins walk, 492 spaces, evening rate from £3 (after 7pm)
- Pall Mall (ST1 1HR): Near Regent Theatre stage door, 14 spaces only
- Smithfield MSCP (ST1 4JH): 5-7 mins walk, 730 spaces, modern facility with EV charging
See our full parking guide for detailed prices and directions.
Disabled Parking
Designated disabled parking spaces are available at Pall Mall car park (opposite the Regent Theatre stage door) – note these are narrow spaces, not suitable for larger vehicles. Blue Badge holders can park free. Additional disabled spaces are available in nearby streets and at John Street Multi-Storey (13 disabled bays).
By Train
Stoke-on-Trent railway station is a 10-minute bus ride or taxi from the venue. Frequent trains run from the surrounding area.
By Bus
Victoria Hall is situated next to Hanley Bus Station – just a few minutes walk.
By Coach
For coach parking information, contact the Groups & Schools team. Group bookings of 10+ can be arranged by calling 020 7206 1174.
Nearby
- Restaurants: Piccadilly (opposite the Regent Theatre) has several restaurants for pre-show dining including La Bella Napoli, KLAY Pizzeria, and Portofino. See our restaurant guide.
- Victoria Lounge Bar: A hidden gem located near Victoria Hall, perfect for pre-show drinks
- Regent Theatre: Sister venue next door
- Potteries Museum & Art Gallery: Nearby, showcasing the region’s ceramic heritage
- City Central Library: Just along Bagnall Street
About Victoria Hall
Victoria Hall was built in 1888 as an annex to Hanley Town Hall, forming part of Queen Victoria’s Golden Jubilee celebrations. Constructed in local red brick and terracotta in a classical style, the original venue held 2,800 people.
Following extensive renovation in the late 1990s, the Grade II listed building was transformed into a modern 1,467-seat concert hall with a magnificent glass-roofed atrium, while retaining its historic character. It has since established itself as one of the UK’s most popular touring venues for music and comedy.
Victoria Hall is managed by ATG (Ambassador Theatre Group) alongside the neighbouring Regent Theatre.
Quick Reference
| Address | Bagnall Street, Stoke-on-Trent, ST1 3AD |
| Box Office | 0333 009 6690 |
| Capacity | 1,467 seats |
| Doors Open | 90 minutes before performance |
| Nearest Car Park | John Street Multi-Storey (ST1 3BP) |
| Nearest Train Station | Stoke-on-Trent (10 min taxi/bus) |
| Nearest Bus Station | Hanley (adjacent) |
| Accessibility | Step-free access, lift to all levels, wheelchair spaces on all levels |
| VIP Option | 1888 Lounge & Bar (from £15) |
| Bars | Yes – pre-show and interval |